Best Customer Support

It all started when the portuguese dvd forum DVDMania wrote a “Portuguese Consumers Petition” email to CDWOW (online dvd store) stating that:

Due to recent changes of your policies (CD Wow! now sends CDs and DVDs from Singapore, a non-EU territory), your faithful Portuguese clients are not happy to have to pay the extra custom taxes that may be charged to their orders (and which could be avoided altogether if the shipment was made from within the EU).

Few days later, as you can read in this topic (in portuguese), they (CDWOW) solved the problem and even bothered to write a message on the forum:

Hi

Firstly, thank you to everyone who has written to me regarding this petition. I have been inundated and so thought I would subscribe to this forum and post a message to let everyone know what we’re doing.

We do listen to what our customers have to say and we are sorry that you are incurring such charges.

Please rest assured that we are working very closely with our shipping agents in order to find an alternative shipping route so that you can continue to shop at CD WOW! without incurring any import duty.

As soon as I receive more news I’ll let you know.

Best regards

Tammy
Customer Service Manager
www.cd-wow.com

This is what I call a good customer support!
My Amélie dvd arrived today wich means that this shipping issue was fixed.